Role Description: Engagement Officer

Hours: 37.5 Hours Per Week

Salary:  £22,588

Holiday: 30 Days (Plus Bank Holidays)  

Responsible To: Service Manager

Location: Home And Office Based Rotherham With Some Remote Work From Outreach Venues

Please note all staff are currently working from home due to the pandemic, with some work from outreach venues in the borough – going forward all staff will be expected to be able to work from home or our main office, again with some work from outreach venues in the borough, in line with service needs.

An exciting opportunity to be a part of our team


We are currently recruiting for an Engagement Officer. This is an exciting opportunity for a talented and enthusiastic individual to develop and deliver a programme of engagement, reaching out to all communities within the borough, with a particular focus on those that may be seldom heard. The successful candidate will be able to help make a lasting difference to Rotherham's health and social care services. 

We are seeking an Engagement Officer that will be able to demonstrate an approach to work that is proactive and uses initiative, effective planning and time management to problem solve and achieve targets and deadlines.

This is an exciting time to join Healthwatch Rotherham.

The successful candidate will work within a small, dedicated team to implement the existing work plan and deliver an exceptional service to the community, whilst championing the voice of residents in shaping services in the future.

You will work closely with the Service Manager and Research & Information Officer and will also be supported by the wider Citizens Advice Rotherham team of staff and volunteers in delivering an ambitious and exciting programme of services and engagement for Rotherham.


The Local Authority has commissioned Citizens Advice Rotherham & District (CARD) to deliver Healthwatch Rotherham – the independent consumer champion for health and social care. Healthwatch is the main public and patient engagement mechanism for health and social care service users.

Healthwatch Rotherham’s role includes representing and championing the health and social care needs and experiences of adults and children in Rotherham, acting as an independent local voice ensuring that services meet the needs of residents and remain high-quality and fit-for-purpose whilst helping communities to exercise greater choice over the services they receive. Healthwatch Rotherham has a visible presence in the borough, with an effective, proactive and independent local voice.

How To Apply

Download all of the documents below, complete and email them to

Closing date: 5th January 2022 at 12pm 

Shortlisting: 11th January 2022

Interviews: 19th January 2022

Interviews will be held via Zoom.

Job Description
Application Form
Diversity Monitoring Form
Guidance notes for applicants


There are lots of different ways you can get involved as a Healthwatch volunteer, from speaking to people about their experiences of health and social care to using your skills to support your local Healthwatch office.

Find out more

Volunteer Application Form

We are currently recruiting volunteers to sit on our Steering Group. For more information, click here


We are always keen to work with partner organisations in the local area to improve health and social care services for Rotherham residents.

  • Partnership projects

We carry out service evaluations and small research projects to assess how well health and social care services are providing for Rotherham's residents. If you want to work on a project together, please get in touch

  • Signposting and referrals

We provide signposting information to clients who contact us about where to go for help, for example when they need an advocate or to make a complaint. We also make referrals where appropriate. We would welcome working more closely with related organisations to streamline the referral process