Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2024-25.
Easy Read information
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News and views
A&E nightmare: Shelley's 26-hour ordeal
Shelley's story shines a light on the crisis affecting emergency departments across England.
Blog
People struggle to access weight loss drugs on the NHS
People have told us that weight loss drugs are transformative, but that there are problems accessing them on…
Blog
Our GP service is very slow, I only asked for a repeat prescription and it took forever.
Latest reports and publication
“You Said, We Did” – January Edition
Our You said, we did' report for January 2026 is now available.…
Find out more
Advice and information
Looking after your mental health all year round
One in four people in the UK have a mental health condition. With everything going on in our daily lives, awareness of our mental health and how to…
Flu and COVID-19 Vaccines Available to Book Now
As we head into the colder months, the NHS is encouraging everyone who is eligible to book their free flu and COVID-19 vaccines. Vaccination is the…
Your Local Pharmacy Is Here for You This Winter
This winter, your community pharmacy offers an easy, appointment-free way to get expert advice, treatment and—where appropriate—prescription…