Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2024-25.
Our GP service is very slow, I only asked for a repeat prescription and it took forever.
Latest reports and publication


Enter and View - Swallownest Court
On 14th April and 13th May 2025, trained representatives from…
Find out more
Advice and information

Getting a second opinion about your care
A second opinion is when you choose to request the expertise of another healthcare professional after you've been given a diagnosis or treatment…

How are NHS patient records managed?
Everyone who uses the NHS in England could soon have a single patient record that brings together important information about your health care. So…

Help making a complaint - adult social care services
Raising a concern or making a complaint can be a daunting task, so knowing who you you need to contact and what to do is essential. Our handy guide…