Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We've produced two handy articles to guide you through the complaints process in Rotherham.
If the service you wish to make a complaint about isn't covered by our articles, please get in touch and we will be pleased to help.
Complaints advocacy services
Every area of England has an independent complaints advocacy service funded by the local authority. They can support you in making a complaint or help you work out what you want to achieve from a complaint.
The local advocacy service in Rotherham is held by:
Absolute Advocacy (Cloverleaf)
Unit 3 Bessemer Way,
Bessemer Business Park
Rotherham
S60 1EN
01709 794294
Patient Advice Liaison Service
The Patient Advice and Liaison Service provides a point of contact for patients, their families and carers who are using Rotherham Hospital. The team aims to:
• Listen to comments, concerns and complaints
• Answer queries and help resolve problems on behalf of patients, their families and carers
• Provide advice and support on how to make sure concerns and complaints are dealt with in a satisfactory manner
• Liaise with departments to ensure concerns and complaints are dealt with and effectively responded to
The PALS team is available Monday to Friday, 9am to 5pm and can be contacted by the following options:
01709 424461
You can also visit the PALS team in person at Rotherham Hospital, C level, Main Entrance, Monday to Friday, 10am to 4pm
