Healthwatch Newsletter February 2022

Healthwatch Rotherham held a mystery shop at RMBC Riverside House. The purpose of the mystery shopper experience is to see how easy it is for the public to access adult social care information and services. By having individuals pose as potential service users, Healthwatch can assess real-world factors like staff friendliness, response times, and the quality of communication across face-to-face, telephone, and digital channels.

August "You said, we did" report.
Despite being summer, it's still been busy!
We've received lots of feedback regarding NHS and Social Care services and we've also provided information and signposting to those that need it.

The Government has published its NHS 10-Year Health Plan for England. Read our response.