Deaf Futures Engagement Report - their experiences shared

Report - 4 September 2023

On Friday 7th July at Springwell Gardens Community Centre in Rotherham, Healthwatch Rotherham attended an engagement session with 25 members of the Rotherham deaf futures community group

The purpose of this session was to understand and learn about their experiences with health and social care in Rotherham, particularly as it is a community we have not interacted with as much over the past few months. Rebecca, a mental health nurse, was also in attendance along with an official BSL interpreter that attends the group on a regular basis.

Around 25 people were in attendance at this particular session, and we spoke with 15 of those to find out about their experiences with local services, both good and bad. The session highlighted some major translator issues with multiple health and social care services, leaving service users feeling frustrated, upset and scared.

We would like to thank those we spoke to for being so open and honest about their experiences and feelings, and we hope services can reflect on this and make positive changes to improve the patient experience

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Report
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