We made unannounced phone calls to GP receptions to ask their procedure for a standard patient coming into the practice wanting to register, and for a patient who could not provide any documents that were asked for. We also made note if practices mentioned The Gate practice. The time taken to speak to a member of the reception staff on the phone was recorded too.
We also asked what their standard procedure is for registering a new patient, and how they would manage a patient who could not produce any documents requested, such as a homeless patient or a refugee.
All calls were made on 2nd or 3rd December 2019 between 10am - 4pm.