Children and Adolescent Mental Health Services

Enter & View Visit to Market Surgery, Wath

In November, Healthwatch Rotherham carried out an Enter & View visit to Market Surgery in Wath-upon-Dearne. These visits allow us to see services first-hand, speak directly with patients and staff, and understand how care is experienced by local people.

Overall, the feedback from patients was strongly positive. Many described Market Surgery as a caring, well-run practice with friendly and professional staff. Patients frequently told us they feel listened to, taken seriously, and treated with kindness and respect. The practice was also praised for its clean, welcoming environment and clear communication about next steps after appointments.

Staff shared pride in their work and spoke positively about teamwork and patient care, while also highlighting the pressures faced in a busy primary care setting. Despite these challenges, the practice continues to provide inclusive and innovative services, including nurse-led dementia care, sexual health services, and shared-care support for LGBTQ+ patients.

The visit also identified opportunities to further improve patient experience. These included strengthening privacy at the reception desk, improving communication around appointment delays and follow-up, enhancing accessibility for wheelchair users, and increasing awareness of how patients can give feedback or raise concerns.

Market Surgery welcomed the findings of the report and expressed their commitment to using patient and staff feedback to continue improving services.

We would like to thank the practice team for their openness and cooperation, and all the patients who took the time to share their experiences. Your feedback plays a vital role in shaping local health services.

📄 Read the full Enter & View report below to explore the findings, patient voices, and recommendations in detail.