Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2023-24.
News and views
Our GP service is very slow, I only asked for a repeat prescription and it took forever.
Latest reports and publication

You said, we did report - May 25
Our You said, we did' report for May 2025 is now available.…
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Strategic Advisory Board meeting minutes - 21st May 2025
Our Strategic Advisory Board meets every month to steer the strategic…
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Advice and information

How are NHS patient records managed?
Everyone who uses the NHS in England could soon have a single patient record that brings together important information about your health care. So…

Help making a complaint - adult social care services
Raising a concern or making a complaint can be a daunting task, so knowing who you you need to contact and what to do is essential. Our handy guide…

Help raising a concern or making a complaint - health services
Raising a concern or making a complaint can be a daunting task, so knowing who you you need to contact and what to do is essential. Our handy guide…