'You said, we did' - February

Report - 16 March 2026

Our You said, we did' report for February 2026 is now available.

This month we were contacted by 53 people who either shared their experiences of health and social care services, or asked for information and signposting help. Our report highlights some of the things we heard and some of the actions we have taken, as well as some of the feedback given to us.

Please see our full report on the following link:

You Said, We Did - February

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Enter and View: Archway Pharmacy

What is an Enter and View?

The Health and Social Care Act 2012 legislation allows Enter and View activity to be undertaken on premises where health and social care is publicly funded, such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies. We visit:

To gather the views of health and social care service users, families and carers.

To report what we see and hear to providers, regulators, Local Authority and NHS commissioners and quality assurers, the public, Healthwatch England and any other relevant partners to improve the quality of health and social care services.

To develop insights and recommendations across multiple visits to inform strategic decision making at local and national levels.
Find out more