Waiting Well Report: Rotherham Hospital

During several public engagement sessions conducted by Healthwatch Rotherham, concerns were raised about hospital referral waiting times. A number of individuals reported experiencing delays of several weeks for their referrals, with some expressing that they felt abandoned by the NHS during this period of uncertainty.
In response to these concerns, Healthwatch Rotherham launched a web-based SmartSurvey to gather data on patients' experiences of "waiting well" and to explore whether this approach had been recommended or supported by their healthcare professionals.