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Some of the information we have is available in Easy Read in this section.
If you would like any other information in an Easy Read format, please contact us on info@healthwatchrotherham.org.uk or call 01709 717130.
Accessing GP services in Rotherham report
Report - 21 April 2022
Healthwatch Rotherham have conducted a report that looks into how Rotherham residents access GP services, any issues they have experienced in the past 12 months, and how providers can improve the patient experience.
In November, Healthwatch Rotherham carried out an Enter & View visit to Market Surgery in Wath-upon-Dearne. These visits allow us to see services first-hand, speak directly with patients and staff, and understand how care is experienced by local people.
Overall, the feedback from patients was strongly positive. Many described Market Surgery as a caring, well-run practice with friendly and professional staff. Patients frequently told us they feel listened to, taken seriously, and treated with kindness and respect. The practice was also praised for its clean, welcoming environment and clear communication about next steps after appointments.
Staff shared pride in their work and spoke positively about teamwork and patient care, while also highlighting the pressures faced in a busy primary care setting. Despite these challenges, the practice continues to provide inclusive and innovative services, including nurse-led dementia care, sexual health services, and shared-care support for LGBTQ+ patients.
The visit also identified opportunities to further improve patient experience. These included strengthening privacy at the reception desk, improving communication around appointment delays and follow-up, enhancing accessibility for wheelchair users, and increasing awareness of how patients can give feedback or raise concerns.
Market Surgery welcomed the findings of the report and expressed their commitment to using patient and staff feedback to continue improving services.
We would like to thank the practice team for their openness and cooperation, and all the patients who took the time to share their experiences. Your feedback plays a vital role in shaping local health services.
📄 Read the full Enter & View report below to explore the findings, patient voices, and recommendations in detail.
Our latest report is now available to read, discussing the issues those with English as an additional language experience when trying to access primary care services (mainly GP's) in Rotherham.
A thank you to everyone who contributed to this report
